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Licensed by the UKGC and the Gibraltar commission, players can be sure of a safe experience while regular promotions and bonuses ensure that there is always some bonus cash up for grabs.
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Free Spins Bonus Roxy Palace. The player was asked to send documents for verification over and over again while his case remains unresolved.
All the 24hbet casino's players accounts were transferred to Unibet casino. The player created a new account with Unibet and provided all the documents needed for verification.
With adding some additional documents, they were all approved. After that, Hans asked the casino via email if he could receive the remaining balance from 24hbet casino.
The casino responded stating that they need his ID and utility documents again, even though those were approved just recently. When Hans asked the casino for an update, he kept receiving the same answer, to send the documents for verification again.
Hans became very frustrated and this case remains open. Black points: 22 for this casino. The player's winnings were canceled. Player said that he had asked the live chat about the reason why only part of his withdrawal request was approved and the other part was pending.
He was told that his account needs to be verified further and they needed to call him too. The casino called him and asked him some questions for verifications, however, the player said he had failed to answer correctly one question and his account got blocked.
Then his pending withdrawal was canceled and his deposit was returned to him. The casino replied by saying that the player had breached the terms and conditions but he denied these accusations saying he won fairly and that the casino had been seeking for reasons why not to pay him his winnings.
No more reaction from the casino, no more update since then. Black points: 72 7 for this casino. The player's bonus funds were confiscated and his account was closed due to a failed document verification.
When he couldn't complete the withdrawal, he contacted a live chat representative and found out that the casino did some internal security checks and needed him to send identification documents for verification.
The player provided the documents to the casino, but they were denied due to his documents failed their verification process.
His bonus funds were confiscated and the account was closed as per their terms and conditions. This case remains opened.
Black points: 51 5 for this casino. The casino closed the player's account due to the terms and conditions being breached. After the casino's longtime player made his first deposit, he asked the casino to close all of his duplicate accounts and leave him with only one.
But when the player tried to log in, he wasn't able to do so. The casino informed him that the account was blocked due to fraudulent card activity that was reported to them by the player's bank.
This case remains open since the casino never provided the player with any relevant proof about broken terms and conditions rules.
Black points: 32 3 for this casino. The player's account was closed without any relevant reason given.
Nikolay, a player of Bulgarian nationality, but a citizen of Holland, opened an account. He was asked by the casino to send documents for verification which lead to his account closure.
The player thought that they closed his account due to being a Bulgarian nationality, but the casino told him that was not the reason. They told him that he knows exactly why they rejected him as a player.
The player claimed that he had no clue why his documents were not accepted. The Askgamblers representative asked the casino to provide a valid proof about the player breaking the terms and conditions.
They never responded. Black points: 31 3 for this casino. The player's account didn't pass the document verification on multiple tries.
Unfortunately, the casino repeatedly didn't accept those documents, even though some of them were posted as a legitimate proof at the casino's website.
There is no update on this case. The player didn't pass the document verification and his account was closed.
The player registered at the casino and a few weeks later, he was asked by the casino to provide documents for verification. He sent those documents and they were successfully verified, but his account was blocked later on anyways.
The casino claimed that the documents sent for verification did not pass their verification. The player was ready to provide the documents for verification again, but the casino never responded to the request.
Show 6 similiar complaints with black points in total 41 for this casino. No reaction policy, good regulator.
Player's account was closed, their winnings were confiscated, and the deposit was returned to them due to the casino's decision. After the player requested a withdrawal, the casino asked them to provide different documents for verification, which they did.
Later on, their account was closed, their winnings were confiscated and their deposit was returned to them. The casino claimed that according to their terms and conditions, they were allowed to do so any time they decided to.
The complaint was left without any response from the casino and it remains unsolved. Delayed payment, status unknown.
Black points: 39 3 for this casino. Extremely long payment and verification process without a resolution. The player complained that the processing of his withdrawal request was taking way too long.
ThePogg representative tried to help him and received an information from the casino that the ID that was submitted for verification wasn't genuine to them.
On the other hand, the casino failed to provide any details regarding the specific issues with the ID. The complaint remains unresolved.